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K-Star Limited T/A SUPERCUBE (‘we’) are committed to protecting and respecting your the privacy of our users. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation 2016). This Privacy Policy (together with our Terms and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

PERSONAL DATA AND INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you: Information that you provide by filling in forms on our site www.supercube.biz. This includes information provided at the time of registering to use our site, subscribing to our email database, or requesting further services. We may also ask you for information when you enter a competition or promotion and when you report a problem with our site. If you contact us, we may keep a record of that correspondence should we need to refer to your correspondence. It will only be shared with relevant people at K-Star Ltd who are able to assist with your correspondence, and will not be shared with external parties without your prior consent. K-Star Ltd uses details of transactions you carry out through our site for the fulfilment of your booking. All payments on our site are processed by Barclaycard. Their privacy policy can be found here: https://www.barclaycard.co.uk/business/privacy-and-cookie-policy K-Star Ltd never stores your credit card or debit card details.

HOW WE USE YOUR PERSONAL DATA

K-Star Ltd processes Personal Data in the capacity of a Data Controller, as defined in the GDPR. Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services listed below, may require you to provide us with personal information. This is required in order to provide you with the above services. In these situations, the legal basis for processing your personal information is consent, however, if you choose to withhold any personal information requested by us, it may not be possible for you to use the services listed below and for us to respond to your query. We will only ask for personal information that is required to fulfil the services below: 1 - Making a booking/enquiry online If you make a booking or enquiry on www.supercube.biz, the data that you provide us is used for the sole purpose of creating and fulfilling the booking. You will be asked to provide your name, email address and contact number. We require these details in case we need to contact you with important information regarding your booking (see section 4 below). We input bookings and enquiries into our booking system which is hosted by www.1and1.co.uk. We will not share any of these details with anyone, and they will only be used for the purposes of creating and fulfilling the booking. It is recommended that you read and understand the Terms and Conditions and Privacy Policy before making your booking/enquiry. 2 - Making a booking via phone When taking a phone enquiry, we require your name, email address, contact number and payment details in order to make the booking. We input bookings and enquiries into our booking system which is hosted by www.1and1.co.uk. We will not share any of these details with anyone or store these details anywhere other than in our booking system, and they will only be used for the purposes of creating and fulfilling the booking. 3 - Making a booking at the venue When a customer walks into the venue without having previously made a booking, the staff will ask for their name and mobile number so that they can input the booking into our booking system. The mobile number is required so that staff can contact customers in emergency cases such as a customer losing an item in the venue. 4 - Using your data in relation to your booking We may contact you before and after your booking with important information regarding your booking (e.g. any changes required, reminders) that will be of legitimate interest to you. These emails are managed by our online booking system and our management staff. When you arrive at the venue, the staff will use your details to check you in and to show you to your room, it will not be used for any other purposes. We will not contact you with email or phone marketing without your prior consent.

WHERE WE STORE YOUR PERSONAL DATA

Unless it is necessary for the fulfilment of your booking, we do not send the data that we collect from you outside the European Economic Area (‘EEA’). All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

HOW WE USE YOUR PERSONAL DATA

We use information held about you in the following ways: To ensure that content from our site is presented in the most effective manner for you and for your computer. For internal administration. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. To carry out our obligations arising from any bookings created between you and us. To notify you about changes to our service.

DISCLOSURE OF YOUR PERSONAL DATA

Where we use your information to contact you, we may use "Your Mailing List Provider" to manage those communications. You can read their privacy policy here: https://www.ymlp.com/privacy_policy.html We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985. We may disclose your personal information to third parties in the following cases: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If K-Star Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of K-Star Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

IF YOU ARE UNDER THE AGE OF 16

If you are under the age of 16, you should review this text together with your parent or guardian to make sure you both understand them. We are not responsible for checking your age, but sometimes we still do verification checks. If we learn that you are under the age of 16 and that we have collected information about you without consent from your parent or guardian, we will delete the information as soon as possible and you will not be able to use our services.

MARKETING

With your prior consent and opt-in agreement, we would like to send you information about our venues, promotions, updates to our service, exclusive offers, or other information and news relating directly to K-Star Ltd that we think might be of interest to you. If you no longer consent to receive marketing information from us, you may opt out any time by either clicking ‘Unsubscribe’ on the email or by emailing us at hello@supercube.biz.

YOUR RIGHTS

You have the right to ask us not to process your personal data for direct marketing purposes. We will inform you (before collecting your data) and will collect your consent in accordance with current legislation if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by leaving certain boxes on the forms we use to collect your data unchecked. You can also exercise the right at any time by contacting us at hello@supercube.biz. You have the right to request a copy of the information that we hold about you. If you would like a copy of the personal information that we hold about you, please email hello@supercube.biz or write to us at the following address: K-Star Ltd, 58a George Street, Edinburgh, EH2 2LR. You also have the right to request that we delete the personal data that we hold about you. Please note that we have the right to retain any personal data that we have a requirement by law to keep. Please note that erasure of your personal data will also delete any previous transactions that you have made with us, so we will be unable to offer refunds on any transactions that have been deleted. If you would like the personal data that we hold about you to be deleted, please email hello@supercube.biz or write to us at the following address: K-Star Ltd, 58a George Street, Edinburgh, EH2 2LR. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page. Our privacy policy was last updated on 24th May 2018. Questions, comments and requests regarding this privacy policy and GDPR are welcomed and should be addressed to hello@supercube.biz.




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